Job Summary

• The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, supporting quality monitoring activities by evaluating interactions with various stakeholders.
• This role assists with performance-related initiatives by collecting, preparing, and analyzing data to support routine operational reporting and management review.
• The position offers a hybrid work location assignment in Tennessee, Pennsylvania, or Illinois, with a competitive salary range and eligibility for a bonus.

Matching Summary

Salary

Base: $79,400.00 - $132,400.00; Bonus/Equity: 7.5% of base salary; Benefits: Comprehensive and generous benefits including 401(k) plan, paid time off, and health benefits

Skills & Requirements

Key Requirements

• Bachelor's degree with at least 2 years of experience OR Master's degree OR Associate degree with 6 years of experience OR HS diploma with 8 years of experience
• Experience in a Customer Service or healthcare environment
• Proactive and self-motivated
• Permanent work authorization in the United States

Work Rights