Associate Technical Account Manager

Mindbody

United Kingdom
On-site
Customer technical support experience
Project management or coordination skills
Strong verbal and written communication
The role supports Technical Account Managers in ensuring customer success through software implementation and configuration

Job Summary

  • The role supports Technical Account Managers in ensuring customer success through software implementation and configuration.
  • Candidates will manage a designated portfolio of customers while coordinating resolution of basic and complex inquiries.
  • The position requires collaborating cross-functionally to advocate for customer needs and drive process improvements.

Matching Summary

The role supports Technical Account Managers in ensuring customer success through software implementation and configuration.

Skills & Requirements

Must-have

  • Customer technical support experience
  • Project management or coordination skills
  • Strong verbal and written communication
  • Ability to grasp technical concepts quickly
  • Cross-functional collaboration abilities

Nice-to-have

  • SaaS company experience preferred
  • Basic SQL familiarity
  • API knowledge
  • Microsoft Office Suite proficiency
  • Process improvement mindset

Key Requirements

  • One year of high-level customer technical support experience
  • Two years of experience preferred
  • Experience with SaaS companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter