Senior Customer Service Representative

Solenis

Advanced issue resolution
Customer service management
Fluent in french and english
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
  • Key Responsibilities include supporting the sales team, handling customer complaints, developing strong customer relationships, and supporting junior representatives.
  • At Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.

Skills & Requirements

Must-have

  • Advanced issue resolution
  • Customer service management
  • Fluent in French and English
  • Handle escalated issues
  • Process improvement suggestions

Nice-to-have

  • Cultivate strong customer relationships
  • Proactively offer solutions
  • Team member mentorship
  • Drive customer satisfaction and loyalty

Key Requirements

  • Minimum 1 year customer service experience
  • Fluent French and English
  • Intermediate computer skills
  • Experienced handling conflict situations

Work Rights

Not specified

Tailored Resume

Cover Letter