Base: $18.50 - $20.50 usd ph; bonus/equity: not sp...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environments
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $18.50 - $20.50 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environments
Proficiency with fitness management software
Knowledge of membership management and billing processes
Nice-to-have
Experience in fitness, hospitality, or service industry
Strong organizational skills and attention to detail
Social media platform proficiency
Microsoft Office Suite expertise
Empathy and solution-oriented mindset
Key Requirements
Must successfully pass background check
Obtain CPR certification within 30 days of employment
Attend EōS Ethos and Customer Service Training within 30 days