Operations Supervisor – Delivery Robotics Operation

Concentrix

Medellin, Colombia
Fully remote
Remote operation of delivery robots
Real-time operational monitoring
Team leadership and coaching
Concentrix is seeking an Operations Supervisor for their Delivery Robotics Operation in Medellin, Colombia, responsible for leading a team of Pilots who remotely operate delivery robots. The ideal candidate will have strong leadership skills, experience in real-time operations, and a proficiency in English

Job Summary

  • The Operations Supervisor leads a team of Pilots who remotely operate delivery robots while ensuring real-time operational continuity.
  • This role requires strong performance management through key metrics, adherence to service level agreements, and timely corrective actions for incidents.
  • Candidates must possess proven experience in BPO or real-time operations environments with the ability to manage high-pressure situations effectively.

Matching Summary

Match Score: 85

Concentrix is seeking an Operations Supervisor for their Delivery Robotics Operation in Medellin, Colombia, responsible for leading a team of Pilots who remotely operate delivery robots. The ideal candidate will have strong leadership skills, experience in real-time operations, and a proficiency in English.

Skills & Requirements

Must-have

  • Remote operation of delivery robots
  • Real-time operational monitoring
  • Team leadership and coaching
  • KPI tracking and SLA compliance
  • High-pressure environment management

Nice-to-have

  • Experience with drones or ROVs
  • Familiarity with video game controllers
  • Emotional intelligence and stress management
  • Data-driven continuous improvement mindset
  • Assertive professional communication skills

Key Requirements

  • Proven Operations Supervisor or Team Leader experience
  • English proficiency at B2 level or higher
  • Full time on-site availability required
  • Experience managing operational metrics and KPIs

Work Rights

Not specified

Tailored Resume

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