Fnol Cabin Agent Bilingual

AIG Europe Ltd

Mexico City, Mexico
Answering inbound calls in english
Fnol claims registration
Policy validation and collection
The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products

Job Summary

  • The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.
  • This position is responsible for attend 38% of the calls in English during a schedule from Monday to Saturday from 10:00 to 18:00 hrs.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.

Skills & Requirements

Must-have

  • answering inbound calls in English
  • FNOL claims registration
  • policy validation and collection
  • customer service excellence
  • emergency situation support

Nice-to-have

  • high empathy and listening capacity
  • proactivity
  • learning disposition
  • in-person collaboration

Key Requirements

  • 1 year in customer service
  • Basic knowledge of insurance products
  • English (B2/C1 Level – writing and reading)
  • Microsoft Packages – Excel (High)

Work Rights

Not specified

Tailored Resume

Cover Letter