Service Process Coordinator

Citigroup

O'Fallon, Missouri, United States
Base: $50,900.00 - $66,400.00; bonus/equity: discr...
Hybrid
Official check and money order processes
Microsoft office proficiency
Audit and control guidelines knowledge
Citigroup is seeking a Service Process Coordinator to manage official check and money order activities, ensure quality service, and resolve complex inquiries in a hybrid work environment. The ideal candidate should possess relevant experience in financial services, strong analytical skills, and the ability to work independently

Job Summary

  • This role ensures the quality of tasks and services by resolving complex issues related to official checks and money orders with little to no direct supervision.
  • The position requires applying working knowledge of audit and control guidelines while regularly mentoring new team members and supporting back-office operations.
  • Employees benefit from competitive offerings including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

Match Score: 85

Citigroup is seeking a Service Process Coordinator to manage official check and money order activities, ensure quality service, and resolve complex inquiries in a hybrid work environment. The ideal candidate should possess relevant experience in financial services, strong analytical skills, and the ability to work independently.

Salary

Base: $50,900.00 - $66,400.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • Official check and money order processes
  • Microsoft Office proficiency
  • Audit and control guidelines knowledge
  • Workflow monitoring and analysis
  • Problem-solving under limited supervision

Nice-to-have

  • Mentoring onshore and offshore processors
  • Process improvement initiative experience
  • Strong written and verbal communication
  • Intra-departmental meeting representation
  • Tact in handling sensitive information

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Experience within Financial Services or Operations
  • Comprehensive knowledge of official check processes
  • Proficiency in Microsoft Office and Acrobat Adobe

Work Rights

Not specified

Tailored Resume

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