M1 Manager - Quality Customer Support

PayU Payments Private Ltd

Gurgaon, India
On-site
Quality assurance frameworks
Customer service kpis
Quality monitoring tools
PayU Payments Private Ltd is seeking a Quality Manager for their Inbound Sales Team in Gurgaon, India. The ideal candidate will enhance customer service quality standards while driving business growth in a dynamic fintech environment

Job Summary

  • We are seeking a skilled and detail-oriented Quality Manager to oversee and enhance the quality standards of our customer service operations.
  • The ideal candidate will be responsible for developing, implementing, and maintaining quality assurance processes to ensure exceptional service delivery, customer satisfaction, and adherence to company & compliance policies.
  • We foster a collaborative environment that values expertise, customer-centricity, and results-driven performance.

Matching Summary

Match Score: 85

PayU Payments Private Ltd is seeking a Quality Manager for their Inbound Sales Team in Gurgaon, India. The ideal candidate will enhance customer service quality standards while driving business growth in a dynamic fintech environment.

Skills & Requirements

Must-have

  • quality assurance frameworks
  • customer service KPIs
  • quality monitoring tools
  • actionable feedback
  • customer satisfaction
  • compliance policies

Nice-to-have

  • customer-centric mindset
  • adaptability and resilience
  • get-things-done workplace
  • agile start-up environment

Key Requirements

  • Bachelor’s degree
  • 8-10 years work experience
  • Fintech background
  • Salesforce knowledge
  • Certification in Six Sigma, ISO, or other quality management methodologies is a plus

Work Rights

Not specified

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