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The IT Helpdesk Engineer position at Manpower Staffing Services (Singapore) Pte Ltd involves providing first and second-level IT support, troubleshooting desktop technology, and managing communication with stakeholders in both English and Mandarin. The ideal candidate should have relevant experience and be familiar with ITIL methodologies, with a strong focus on proactive communication and teamwork.
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Job Summary
The role involves providing comprehensive 1st and 2nd level IT support for desktop technologies and applications via multiple channels.
Candidates must facilitate requirements discussions and translate specifications between English and Mandarin-speaking stakeholders in China.
The position requires proactive communication, quick resolution of incidents, and occasional overtime for emergency or VP support.
Matching Summary
Match Score: 75
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The IT Helpdesk Engineer position at Manpower Staffing Services (Singapore) Pte Ltd involves providing first and second-level IT support, troubleshooting desktop technology, and managing communication with stakeholders in both English and Mandarin. The ideal candidate should have relevant experience and be familiar with ITIL methodologies, with a strong focus on proactive communication and teamwork.
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Skills & Requirements
Must-have
1st and 2nd level IT support
Microsoft Office troubleshooting
Desktop technology support
Incident documentation and tracking
English and Mandarin communication
Nice-to-have
Mac OS system familiarity
Event and video conference support
Cross-country team management
Data driven approach
Project management experience
Key Requirements
2+ years work experience in large enterprise
University degree in computer science or equivalent
Proficiency in English and Chinese (Min B3 O-Level)