Probe Group is seeking a Contact Centre Operations Manager to lead their vibrant contact centre in Western Australia, focusing on cultivating a high-performance culture while enhancing customer experiences. The ideal candidate should possess strong leadership skills and a commercial mindset to drive operational effectiveness and team success
Job Summary
Lead the delivery for Western Australia's largest electricity and gas provider within a 200-plus seat contact centre.
Cultivate a high-performance culture by mentoring Team Leaders and fostering an environment of daily coaching.
Manage resource priorities and budgets while ensuring a safe, inclusive, and compliant workplace.
Matching Summary
Match Score: 85
Probe Group is seeking a Contact Centre Operations Manager to lead their vibrant contact centre in Western Australia, focusing on cultivating a high-performance culture while enhancing customer experiences. The ideal candidate should possess strong leadership skills and a commercial mindset to drive operational effectiveness and team success.