Member Service Advocate-14

Harvard Pilgrim Health Care Inc

Base: $21.00 ph; bonus/equity: variable pyy eligib...
Fully remote
Handle inbound calls from members
Navigate healthcare system complexities
Resolve member inquiries accurately
Point32Health is seeking a Member Service Advocate to provide exceptional customer service to its members in a fully remote position. The ideal candidate will have strong communication skills, empathy, and the ability to navigate the complexities of the healthcare system while ensuring a positive member experience

Job Summary

  • Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.
  • The Member Service Advocate serves as a member champion by resolving issues internally with various departments and externally with providers and billing offices.
  • Candidates will receive hands-on career growth opportunities with exposure across multiple functions within the organization.

Matching Summary

Match Score: 85

Point32Health is seeking a Member Service Advocate to provide exceptional customer service to its members in a fully remote position. The ideal candidate will have strong communication skills, empathy, and the ability to navigate the complexities of the healthcare system while ensuring a positive member experience.

Salary

Base: $21.00 per hour; Bonus/Equity: Variable pay eligible; Benefits: Medical, dental, vision, retirement plans, paid time off

Skills & Requirements

Must-have

  • Handle inbound calls from members
  • Navigate healthcare system complexities
  • Resolve member inquiries accurately
  • Work in multiple systems simultaneously
  • Adhere to HIPAA and federal regulations
  • Maintain 100% attendance during training

Nice-to-have

  • Experience in healthcare or call center
  • Knowledge of medical terminology
  • Prior virtual/remote work experience
  • Strong empathy and active listening
  • Ability to learn health insurance products quickly

Key Requirements

  • Associate degree or equivalent work experience
  • 0-2 years of relevant experience required
  • Proficiency in computer systems and CRM software
  • Must be able to work from home

Work Rights

Not specified

Tailored Resume

Cover Letter