Director - Customer Service & Logistics

Mondelēz International

India
Lead customer service and logistics
Plan-to-cash process areas
Deliver service, cash, cost, quality, safety targets
You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash

Job Summary

  • You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash.
  • You will define and enable the delivery of the service, cash, cost, quality and safety targets of the market in line with the CS&L strategic vision.
  • Mondelez India Foods Private Limited has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands get safely into our customers hands.

Matching Summary

You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash.

Skills & Requirements

Must-have

  • lead customer service and logistics
  • plan-to-cash process areas
  • deliver service, cash, cost, quality, safety targets
  • develop and execute strategy
  • recruit, retain, engage, develop talent
  • ensure cooperation with stakeholders
  • define logistics service operational guidelines
  • drive process and performance excellence
  • lead master plan integration journey

Nice-to-have

  • strategic agility and business acumen
  • lead and navigate complex matrixed organization
  • demonstrate credibility and presence
  • create high-performing, agile organization
  • ensure supply chain readiness for innovation

Key Requirements

  • Previous senior leadership role
  • Experience in CS&L in a large multinational business
  • Concentration in replenishment planning, production planning/scheduling, inventory management, demand planning
  • General business knowledge
  • Experience of ensuring supply chain readiness in delivering innovation and new products to the market

Work Rights

Not specified

Tailored Resume

Cover Letter