It Support Analyst Ii

CBTS

Cincinnati, OH, United States
On-site
Windows, macos, and linux proficiency
Active directory and office 365 experience
Troubleshooting hardware and software issues
The IT Support Analyst II provides intermediate-level technical support to end users across an organization

Job Summary

  • The IT Support Analyst II provides intermediate-level technical support to end users across an organization.
  • This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations.
  • CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives.

Matching Summary

The IT Support Analyst II provides intermediate-level technical support to end users across an organization.

Skills & Requirements

Must-have

  • Windows, macOS, and Linux proficiency
  • Active Directory and Office 365 experience
  • Troubleshooting hardware and software issues
  • Network protocols and VPN knowledge
  • IT service management tools usage

Nice-to-have

  • Strong communication and interpersonal skills
  • Problem-solving mindset with attention to detail
  • Ability to work independently and in teams

Key Requirements

  • Bachelor’s degree required
  • 2-4 years IT support experience
  • CompTIA A+, Network+, or Security+ preferred
  • Microsoft 365 Certified: Modern Desktop Administrator preferred
  • ITIL Foundation certification preferred

Work Rights

Non-US citizens may require government background check

Tailored Resume

Cover Letter