Contact Centre Manager (ftc To End May 2027)

Pret A Manger

Fully remote
24/7 customer service team leadership
Service standards, slas, and kpis
Customer-centric focus
Lead, mentor, and develop a team of helpdesk management and Operators

Job Summary

  • Lead, mentor, and develop a team of helpdesk management and Operators.
  • Develop and maintain service standards, SLAs, and KPIs to ensure consistent service quality.
  • Evaluate and recommend enhancements or new technologies to improve support efficiency.

Matching Summary

Lead, mentor, and develop a team of helpdesk management and Operators.

Skills & Requirements

Must-have

  • 24/7 Customer Service team leadership
  • Service standards, SLAs, and KPIs
  • Customer-centric focus
  • Helpdesk systems and tools management

Nice-to-have

  • Passion for driving service excellence
  • Process improvements and automation

Key Requirements

  • FTC until End May 2027
  • Proven experience in a Helpdesk/Contact Centre Manager role
  • Strong understanding of Customer Experience principles
  • Excellent communication, leadership, and problem-solving skills
  • Experience working with Helpdesk/Contact Centre platforms

Work Rights

Not specified

Tailored Resume

Cover Letter