Digital Support Analyst Ii (global Technical Operations)
Columbia Sportswear
Hybrid
Bachelor's degree or equivalent experience
2-4 years of professional it experience
Working knowledge of mac computer support
Columbia Sportswear is seeking a Digital Support Analyst II to provide technical support and operational monitoring for users. The role involves responding to requests, training users, and maintaining documentation, with a focus on enhancing policies and procedures within the organization
Job Summary
The Digital Support Analyst II provides technical support to users by responding to requests and conducting operational monitoring.
This role serves as an escalation point providing 24/7 technical support with limited guidance while collaborating with internal teams.
The position involves creating procedure manuals, run books, and conducting employee training sessions to ensure optimal system utilization.
Matching Summary
Match Score: 85
Columbia Sportswear is seeking a Digital Support Analyst II to provide technical support and operational monitoring for users. The role involves responding to requests, training users, and maintaining documentation, with a focus on enhancing policies and procedures within the organization.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
2-4 years of professional IT experience
Working knowledge of MAC computer support
Familiarity with Distribution Center processes
Experience with Incident Change Problem Management
Nice-to-have
Relevant professional certification in the field of IT