Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their fully remote team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software support and a basic understanding of programming languages and SQL, with a strong focus on customer service and collaboration
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong culture of integrity and empathy.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their fully remote team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software support and a basic understanding of programming languages and SQL, with a strong focus on customer service and collaboration.
Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis capability
SQL syntax proficiency
API client tool usage
Nice-to-have
SOAP, WSDL, XML integration experience
Health monitoring tools familiarity
Documentation creation skills
Resilience under tight timeframes
Mentoring and coaching abilities
Key Requirements
2 years experience with SaaS Enterprise software
Experience supporting HCM, Talent Acquisition, or Talent solutions
Ability to engage multiple teams for critical issue resolution