The Reserve Bank of Australia is seeking a Service Desk Analyst for a hybrid role based in Bella Vista, Australia. The position, which is a full-time fixed-term contract until March 2027, involves providing first and second-level IT support and troubleshooting for critical systems, while fostering a collaborative and innovative work environment
Job Summary
As a Service Desk Analyst, you respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other support groups as required.
We are innovative, curious and strongly believe in delivering value and efficiency through our work.
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
Matching Summary
Match Score: 85
The Reserve Bank of Australia is seeking a Service Desk Analyst for a hybrid role based in Bella Vista, Australia. The position, which is a full-time fixed-term contract until March 2027, involves providing first and second-level IT support and troubleshooting for critical systems, while fostering a collaborative and innovative work environment.
Skills & Requirements
Must-have
Microsoft Exchange, Windows 10, Office 365
ServiceNow, Active Directory, group policy
client facing devices support
Antivirus, Citrix, VPN, TCP/IP, LAN/WAN
Nice-to-have
innovative, curious, delivering value
passionate about providing service excellence
intelligent inquiry, integrity, excellence
Key Requirements
2-3 years of IT Service Desk experience
ITIL, MCSE, MCP, or Cisco certifications
Excellent communication and problem-solving skills