Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role requires strong communication skills, attention to detail, and a positive team-oriented attitude, with compensation ranging from $20.00 to $22.00 per hour
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.
Matching Summary
Match Score: 85
Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer satisfaction processes and serve as a liaison between the dealership and customers. The role requires strong communication skills, attention to detail, and a positive team-oriented attitude, with compensation ranging from $20.00 to $22.00 per hour.
Salary
$20.00-$22.00; Not specified; Not specified
Skills & Requirements
Must-have
customer satisfaction improvement
liaison between dealership and customers
follow up with customers within 48 hours
track and trend customer concerns
handle Better Business Bureau reviews
Nice-to-have
attention to detail
sense of urgency
team player with positive attitude
Key Requirements
Warranty Claims or Collections experience highly preferred
Basic computer skills
High School graduate or equivalent, 18 years or older required