Job Summary

• You will provide real time monitoring and guidance, create staff schedules that will maximise utilisation and efficiency aligned to the generated forecast and provide planning support to assist the Operational areas in ensuring service delivery of contractual KPIs.
• It is anticipated that the Tier 1 Workforce Planner will spend the majority of their time producing and analysing staffing requirement profiles to maximise utilisation and efficiency and the remainder of their time developing and maintaining current reports so they are fit for purpose adding value and insight, whilst creating new tools to assist the business.
• A competitive basic salary of £26,000 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.

Matching Summary

Salary

Base: £26,000; Bonus/Equity: Not specified; Benefits: 23 days’ holiday (rising to 27), opportunity to buy extra leave, paid volunteering day, company matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity/adoption/shared parental leave, two weeks paternity pay, voluntary benefits

Skills & Requirements

Key Requirements

• Experience in front office/back office/field services
• Analytical skills
• Excellent problem solving and decision-making skills
• Experience in WFM software (Verint, Alvaria, AWS, EG Solutions)
• Experience in Telephony Operating systems (AWS, Avaya)
• Excel skills

Work Rights