This role involves resolving the most sensitive and high-risk cases that often have direct visibility from executive leadership, legal, and product teams
Job Summary
This role involves resolving the most sensitive and high-risk cases that often have direct visibility from executive leadership, legal, and product teams.
You will act as a bridge between internal stakeholders and vendor partners while conducting deep-dive investigations to identify and fix systemic issues.
The position requires rotational on-call work including weekends to ensure 24/7 coverage for high-priority risks in collaboration with US-based team members.
Matching Summary
This role involves resolving the most sensitive and high-risk cases that often have direct visibility from executive leadership, legal, and product teams.
Skills & Requirements
Must-have
3+ years high-tier support experience
Trust & Safety or operations background
Deep-dive investigation into systemic errors
Handling legal and financial sensitivities
Collaboration with vendor partners
Nice-to-have
Executive or Legal escalations experience
Comfortable with ambiguity and building processes
Ability to translate complex challenges clearly
Mentoring vendor partners and onboarding peers
Resilience under tight deadlines
Key Requirements
Bachelor's degree in Business, Communications, Operations, or related field
3+ years in high-tier support, Trust & Safety, or operations
Experience with Executive or Legal escalations (preferred)