Assoc Prin Svc Mgmt

Unisys UK

Itil based service support
Major incident management leadership
Change advisory board facilitation
The role oversees ITIL-based service support and manages service delivery through incident, problem, request, and change management processes

Job Summary

  • The role oversees ITIL-based service support and manages service delivery through incident, problem, request, and change management processes.
  • Candidates will lead major incident bridge meetings to ensure seamless collaboration and quick resolution of complex client issues.
  • Success in this position requires facilitating process-related meetings such as the Change Advisory Board and Problem Review Board for regular clients and strategic partners.

Matching Summary

The role oversees ITIL-based service support and manages service delivery through incident, problem, request, and change management processes.

Skills & Requirements

Must-have

  • ITIL based service support
  • Major Incident Management leadership
  • Change Advisory Board facilitation
  • Root cause analysis documentation
  • Client-facing resource coordination

Nice-to-have

  • Continuous service improvement initiatives
  • Strong written and spoken communication
  • Process improvement recommendations
  • Training session delivery skills

Key Requirements

  • BA/BS degree or equivalent experience
  • 6-8 years relevant experience
  • Experience with ESM processes

Work Rights

Not specified

Tailored Resume

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