As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations team
Job Summary
As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations team.
Your mission is to act as the second line of defense, ensuring that our agents maintain the highest standards of integrity while protecting customers and brand owners on our platform.
You will lead a dedicated team of QA specialists to ensure that every decision—from seller gating to counterfeit detection and appeal reviews—is accurate, consistent, and compliant with our global policies.
Matching Summary
As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations team.
Skills & Requirements
Must-have
Quality assurance framework development
Process auditing and evaluation
Team leadership and development
Data-driven quality analysis
Cross-functional collaboration
Quality management software proficiency
Nice-to-have
Analytical skills with data interpretation
Strong communication and interpersonal skills
Knowledge of Six Sigma and Lean methodologies
Key Requirements
3-5 years experience in Quality Assurance
At least 2 years in management or team lead role
Experience in customer service or e-commerce environment
Knowledge of quality management principles and auditing