Workday is seeking a Senior Technical Support Engineer to provide customer-facing technical support in a hybrid work environment. The ideal candidate will have a strong background in troubleshooting complex software issues and excellent communication skills in both Japanese and English
Job Summary
This role involves diagnosing and resolving highly technical software issues for critical Japanese customers while ensuring an excellent user experience.
The position requires fluency in both Japanese and English to effectively communicate with stakeholders and drive complex problem resolutions.
Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance and connectivity issues within a hybrid work environment.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Support Engineer to provide customer-facing technical support in a hybrid work environment. The ideal candidate will have a strong background in troubleshooting complex software issues and excellent communication skills in both Japanese and English.
Skills & Requirements
Must-have
3+ years SaaS technical support experience
Bilingual Japanese and English fluency
Splunk Kibana Grafana troubleshooting skills
Workday Salesforce JIRA ticketing systems
Configurable Security and Integration expertise
Nice-to-have
Strong analytical and problem-solving skills
Confident verbal and written communication
Ability to manage multiple urgent priorities
Experience with global 24x7 coverage plans
Collaborative mindset in cross-functional teams
Key Requirements
3+ years of proven SaaS technical support experience
Fluency in speaking, reading, and writing Japanese and English
Experience with Workday, Salesforce, and JIRA platforms