Networking Remote Field Service Engineer (l1)

NTT DATA

Fully remote
Entry level networking technologies knowledge
Remote technical support experience
Incident diagnosis and troubleshooting skills
NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to provide technical support and resolve incidents for clients remotely. The company values diversity and innovation, and the role involves maintaining service levels, diagnosing problems, and collaborating with various stakeholders

Job Summary

  • This entry-level role is responsible for providing professional remote technical support to clients by identifying and resolving network incidents.
  • The engineer must ensure all service requests and resolution incidents result in zero missed Service Level Agreement conditions.
  • Candidates should possess an Associate level certification in networking technologies such as Cisco, Juniper, or F5.

Matching Summary

Match Score: 85

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to provide technical support and resolve incidents for clients remotely. The company values diversity and innovation, and the role involves maintaining service levels, diagnosing problems, and collaborating with various stakeholders.

Skills & Requirements

Must-have

  • Entry level networking technologies knowledge
  • Remote technical support experience
  • Incident diagnosis and troubleshooting skills
  • Cisco Juniper Aruba vendor technology basics
  • Service Level Agreement (SLA) adherence

Nice-to-have

  • Ability to work in pressurized environments
  • Active listening and paraphrasing techniques
  • Cross-cultural communication abilities
  • Positive outlook under pressure
  • Willingness to work longer hours when necessary

Key Requirements

  • Bachelor's degree in IT or Computing
  • Associate level certification in Networking technologies
  • Entry level experience in routing and switching
  • Entry level experience in remote support

Work Rights

Not specified

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