The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery
Job Summary
The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery.
This role requires providing leadership for the Americas region while strengthening collaboration with global CCC teams and the wider Service organization.
Hitachi Energy offers benefits above the regular market and fosters a culture of continuous improvement and growth globally.
Matching Summary
The Regional Manager is responsible for leading the Customer Connect Center operations across North and South America to ensure high levels of customer service delivery.
Skills & Requirements
Must-have
Leading teams across multiple locations
Managing regional customer service operations
Driving operational performance and KPIs
Stakeholder management in global matrix environment
Nice-to-have
Experience with organizational change management
Background in electrical engineering fields
Strong collaboration across Europe and Asia regions
Culture of continuous improvement and accountability
Key Requirements
Degree in Electrical Engineering or related fields (Desirable)
Proven experience leading multi-site customer service teams