Customer Success Manager

Workday

Austin, TX, US
Base: $95,000 - $142,600 usd (austin, tx); $90,300...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
  • The role includes managing 50-60 enterprise accounts, maintaining revenue streams, and partnering with Sales, Services, and Product teams to deliver a top-notch customer experience.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.

Salary

Base: $95,000 - $142,600 USD (Austin, TX); $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Customer adoption and retention
  • Contract negotiation and renewals
  • Account management and strategic planning

Nice-to-have

  • Executive level relationship building
  • Change management practices
  • Pricing strategy expertise
  • Critical thinking skills
  • Facilitating customer interactions
  • Collaborative team environment

Key Requirements

  • 3+ years as a Customer Success Manager
  • 2+ years experience with CRM tools like Salesforce
  • 2+ years experience in change management
  • Bachelor’s degree or equivalent work experience
  • Proven account management experience
  • Experience managing renewals and contract negotiation

Work Rights

Not specified

Tailored Resume

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