This role is on the lookout for providing seamless support to the locations of Western Union Retail Services, which consists of Western Union branches and subagent networks
Job Summary
This role is on the lookout for providing seamless support to the locations of Western Union Retail Services, which consists of Western Union branches and subagent networks.
You will be coordinating between various teams internally and externally to provide training and coordinate upgrades and roll outs, maintenance and troubleshooting as required.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
Matching Summary
This role is on the lookout for providing seamless support to the locations of Western Union Retail Services, which consists of Western Union branches and subagent networks.
Skills & Requirements
Must-have
Provide active operational and field support
Coordinate internal and external teams
Manage IT terminals and resources
Monitor Account Payout Network tasks
Enhance service, cost effectiveness, and quality
Nice-to-have
Data analysis and market trend research
Customer-centric team environment
Inclusive culture and diversity
Key Requirements
3-5 years of work experience
Experience in retail consumer, bank, financial services/payment services, call center organizations
Experience with technology and process or product management
Experience leading global cross-functional programs
Experience with program or project management principles
Excellent written and oral communication skills (English and Bahasa)