You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team
Job Summary
You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team.
Enhance guest experiences by promoting upselling and ensuring seamless arrivals, loyalty, and team development.
Benefit from discounted accommodation and food & beverage discounts in Accor properties worldwide, along with learning programs and growth opportunities.
Matching Summary
You will play a key role in coordinating communication and supporting daily operations, guiding and supporting the reservations team.
Skills & Requirements
Must-have
hotel reservations experience
customer complaints management
Opera, Micros or similar PMS/POS
exceptional verbal and written communication
flexible to work rostered hours
Nice-to-have
supervisory role in luxury brand
innovative guest experience enhancement
team development focus
promoting upselling
Key Requirements
hotel reservations supervisory experience
proven record of effective customer complaints management