Head Of Customer Success And Support

MYOB Group

Sydney, Australia
On-site
Lead customer success function in b2b saas
Build high-performing support and success teams
Drive customer retention and revenue growth
The role involves designing and delivering Flare-wide programs to retain and grow the value of over one million employees served by the company

Job Summary

  • The role involves designing and delivering Flare-wide programs to retain and grow the value of over one million employees served by the company.
  • This leader will drive strategy across Customer Success, onboarding, partner network success, and customer support to maximize product penetration.
  • The position requires partnering closely with Product and Engineering to prioritize customer-impacting roadmap items and shorten the feedback loop.

Matching Summary

The role involves designing and delivering Flare-wide programs to retain and grow the value of over one million employees served by the company.

Skills & Requirements

Must-have

  • Lead Customer Success function in B2B SaaS
  • Build high-performing support and success teams
  • Drive customer retention and revenue growth
  • Develop QBR frameworks and performance dashboards
  • Partner with Product and Engineering on roadmap

Nice-to-have

  • Experience in benefits or onboarding solutions
  • Strong stakeholder management skills
  • Data-informed decision-making capability
  • Excellent communication and narrative skills
  • Familiarity with modern enablement technologies

Key Requirements

  • Extensive experience leading Customer Success in B2B SaaS
  • Proven track record of retention and expansion
  • Ability to build and develop high-performing teams

Work Rights

Not specified

Tailored Resume

Cover Letter