Job Summary

• This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas so that optimal quality and communication can be achieved.
• Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Family Support Liaison ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support.
• The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills.

Matching Summary

Skills & Requirements

Key Requirements

• 1 year experience in clinical or critical care
• Customer service skills/training
• Ability to collaborate across organization
• Highly refined interpersonal skills
• Problem solving skills
• Program planning skills
• Writing and verbal communication skills

Work Rights