As a Technical Support Representative, you are the face of our company and make the first impression on our customers
Job Summary
As a Technical Support Representative, you are the face of our company and make the first impression on our customers.
The Technical Support team handles all incoming tasks such as technical support and dispatch requests, resource coordination and interdepartmental communication.
Vero Broadband aims to bring the highest quality fiber optic-based broadband services to unserviceable and underserved communities while supporting local causes and improving connectivity.
Matching Summary
As a Technical Support Representative, you are the face of our company and make the first impression on our customers.
Skills & Requirements
Must-have
technical support and dispatch requests
network troubleshooting methods
customer communication and support
incident and service request management
coordination with field support and vendors
Nice-to-have
self-motivated and team-based environment
ability to adapt to changes quickly
active listening and customer-care skills
results-oriented and quality focused
safety and security awareness
Key Requirements
2-3 years technical support experience
High School diploma or GED
Certification in Cisco, Cambien, Calix, and Juniper
Working knowledge of network technologies and components