It Service Management Analyst - Information Technology (tso)

HKEX (Hong Kong Exchanges)

Hong Kong, Hong Kong SAR
Identity and access management processes
Production account management
Itsm solutions like sailpoint or servicenow
The role involves day-to-day support for identity and access management processes within a dynamic capital markets environment

Job Summary

  • The role involves day-to-day support for identity and access management processes within a dynamic capital markets environment.
  • Candidates will maintain detailed documentation of IT processes to ensure compliance with policies and standards while automating daily activities.
  • The position requires collaboration with internal teams to integrate business applications with IAM tools and may involve travel to Mainland China.

Matching Summary

The role involves day-to-day support for identity and access management processes within a dynamic capital markets environment.

Skills & Requirements

Must-have

  • Identity and access management processes
  • Production account management
  • ITSM solutions like SailPoint or ServiceNow
  • Privileged Identity Management tools
  • ITIL process knowledge

Nice-to-have

  • Experience in financial services industry
  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal supervision
  • Proficiency in technical documentation
  • Willingness for occasional weekend on-site support

Key Requirements

  • Three or more years of experience in incident, problem, change, and asset management
  • Degree in Computer Science, Information System, or IT related disciplines
  • ITIL certification preferred
  • Experience with leading ITSM/IGA solutions such as CyberArk

Work Rights

Not specified

Tailored Resume

Cover Letter