Senior Specialist, Technology Partnership

Merck & Co., Inc.

Tuas, Singapore
Hybrid
8+ years it infrastructure experience
5+ years production supply chain systems
Gxp manufacturing environment knowledge
Merck & Co., Inc. is seeking a Senior Specialist for Technology Partnership in Tuas, Singapore. This role focuses on leading IT end-user support and infrastructure management while ensuring alignment with organizational quality and compliance requirements

Job Summary

  • This leadership role serves as the site lead for Global End User Services, managing IT infrastructure and end-user support while ensuring audit readiness for EHS, Financial, and GxP compliance.
  • The incumbent is accountable for designing, delivering, and improving IT services, including asset management, vendor oversight, and the implementation of configuration and change management processes.
  • Successful candidates must possess deep expertise in end-user computing, network infrastructure, and project management within a GxP manufacturing setting to drive operational success.

Matching Summary

Match Score: 85

Merck & Co., Inc. is seeking a Senior Specialist for Technology Partnership in Tuas, Singapore. This role focuses on leading IT end-user support and infrastructure management while ensuring alignment with organizational quality and compliance requirements.

Skills & Requirements

Must-have

  • 8+ years IT infrastructure experience
  • 5+ years production supply chain systems
  • GxP manufacturing environment knowledge
  • Network hardware and protocol expertise
  • ITIL service management framework proficiency
  • Department budget management responsibility

Nice-to-have

  • Matrix environment operation experience
  • Team coaching and counseling skills
  • Vendor dispute resolution capabilities
  • Presentation to senior leadership ability
  • Continuous improvement mindset

Key Requirements

  • University degree in Computer Science or Engineering
  • 8+ years supporting IT infrastructure services
  • 5+ years hands-on production system troubleshooting
  • Proficiency in ITIL or similar frameworks
  • Ability to work on-site at Tuas

Work Rights

Not specified

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