People leadership and operational responsibilities
Emea shift work (2-11 pm or 3 pm-12 midnight)
LSEG is seeking a Manager for Customer Support Risk Screening to lead the day-to-day operations of the Risk Screening Customer Support teams. The role involves both people leadership and hands-on operational responsibilities, focusing on team development, customer inquiry resolution, and process improvement
Job Summary
The Manager is encouraged to maintain expertise in products, processes, and customer requirements, ensuring both team performance and customer happiness.
Beyond team management, this role carries a critical responsibility for driving consistency across the entire Screening sub-business operations—aligning processes across teams and locations to deliver a unified customer experience.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
Match Score: 85
LSEG is seeking a Manager for Customer Support Risk Screening to lead the day-to-day operations of the Risk Screening Customer Support teams. The role involves both people leadership and hands-on operational responsibilities, focusing on team development, customer inquiry resolution, and process improvement.
Skills & Requirements
Must-have
Risk Screening Customer Support
People leadership and operational responsibilities
EMEA shift work (2-11 PM or 3 PM-12 Midnight)
Driving consistency across sub-business operations
Collaboration with Product, Technology, Developer, Content, SAM teams
Support lead for Screening business partners
Nice-to-have
Fostering a culture of continuous learning
Championing talent development
Commitment to sustainability
Encouraging new ideas and creativity
Key Requirements
5+ years of Leadership Experience
In-depth knowledge of customers, products, business, and service excellence
Strong understanding of LSEG values, processes, measurement, drivers, and performance improvement strategies
Proven ability to engage and influence with a range of stakeholders
Strong mentor skills
Strong leadership skills
Excellent planning, organizational, and problem-solving abilities