Lmim Engineer

ING Hubs Philippines

Lead incident management lifecycle
Coordinate major incident resolution
Facilitate root cause analysis reviews
The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions

Job Summary

  • The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.
  • This role acts as the primary point of contact for major incidents, coordinating across technical teams, stakeholders, and vendors.
  • The position requires continuous review and improvement of incident management processes while ensuring compliance with ITIL best practices.

Matching Summary

The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.

Skills & Requirements

Must-have

  • Lead incident management lifecycle
  • Coordinate major incident resolution
  • Facilitate root cause analysis reviews
  • Ensure ITIL best practice compliance
  • Manage ITSM tool records

Nice-to-have

  • Experience with Agile way of working
  • Strong leadership and decision-making skills
  • Ability to work under pressure
  • Background in technical support operations
  • Excellent communication with stakeholders

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5 years experience in related field
  • ITIL Foundation or higher certification preferred
  • Experience with ITSM tools like ServiceNow or Azure

Work Rights

Not specified

Tailored Resume

Cover Letter