Enterprise, Provisioning And Accounts Representative

Aussie Broadband

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
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Order processing and fulfillment experience
End-to-end case management for billing disputes
Excellent phone and written communication skills
** Aussie Broadband is seeking an Enterprise Provisioning and Accounts Representative to manage customer orders and inquiries related to enterprise services. The ideal candidate will have strong customer service skills and experience in service delivery, accounts, or a call center environment. The role emphasizes a commitment to a positive customer experience while promoting a culture of diversity and inclusion within the company. **

Job Summary

  • This role ensures seamless delivery of enterprise services by accurately processing orders and fulfilling customer requests across the product portfolio.
  • The company offers a comprehensive benefits package including 26 weeks paid parental leave, discounted internet, and access to multiple gyms via Fitness Passport.
  • Candidates will collaborate with internal teams including Commercial, Customer Experience, and Finance to support high-value customers and ensure service assurance.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking an Enterprise Provisioning and Accounts Representative to manage customer orders and inquiries related to enterprise services. The ideal candidate will have strong customer service skills and experience in service delivery, accounts, or a call center environment. The role emphasizes a commitment to a positive customer experience while promoting a culture of diversity and inclusion within the company. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off mobile services

Skills & Requirements

Must-have

  • Order processing and fulfillment experience
  • End-to-end case management for billing disputes
  • Excellent phone and written communication skills
  • Strong problem-solving and analytical thinking
  • Intermediate computer skills including Excel

Nice-to-have

  • General knowledge of telecommunications products
  • Experience in call centre environments
  • Proactive and solutions-focused attitude
  • Flexible approach to fast-paced environment

Key Requirements

  • Experience in similar role preferred
  • Previous experience in service delivery or provisioning
  • Background in accounts and billing functions
  • Customer support environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter