Associate Manager, Customer Experience (maternity Cover)

YETI

**
4 years customer service management experience
Lead and coach customer service representatives
Manage omnichannel support operations
** YETI is seeking an Associate Manager for Customer Experience to oversee customer satisfaction within the EMEA region, focusing on leading a team of customer service representatives. The role involves implementing customer service strategies, managing day-to-day operations, and ensuring high-quality customer support across various channels. **

Job Summary

  • This role involves leading a team to deliver exceptional customer experiences while maintaining YETI's high-quality brand standards across EMEA.
  • The position requires overseeing end-to-end order management operations and acting as an escalation point for complex customer inquiries.
  • Candidates will partner closely with ecommerce, operations, and logistics teams to resolve issues and drive continuous process improvements.

Matching Summary

Match Score: 75

** YETI is seeking an Associate Manager for Customer Experience to oversee customer satisfaction within the EMEA region, focusing on leading a team of customer service representatives. The role involves implementing customer service strategies, managing day-to-day operations, and ensuring high-quality customer support across various channels. **

Skills & Requirements

Must-have

  • 4 years customer service management experience
  • Lead and coach customer service representatives
  • Manage omnichannel support operations
  • Oversee order management and logistics
  • Validate BPO performance metrics

Nice-to-have

  • Experience with outsourced BPO teams
  • Strong problem-solving in fast-paced environment
  • Collaborative team leadership style
  • Knowledge of e-commerce best practices

Key Requirements

  • 4 years experience as Customer Service Manager
  • Online retail or DTC environment background
  • Proficiency with Zendesk, Shopify, and CRM tools

Work Rights

Not specified

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