This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options
Job Summary
This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.
The role will serve as the main point of contact for all infrastructure related service escalations, both customer facing and internal, working closely with Account Managers, Customer Success Managers (CSMs), Engineering, and Product teams.
LSEG is a leading global financial markets infrastructure and data provider with a purpose of driving financial stability, empowering economies and enabling customers to create sustainable growth.
Matching Summary
This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options.
Skills & Requirements
Must-have
Infrastructure relationship management
Customer technical consultancy
Service escalation coordination
Deep understanding of customer needs
Strong analytical and problem-solving skills
Market data and FinTech industry knowledge
Nice-to-have
Proactive engagement
Emerging technology orientation
Collaborative and creative culture
Commitment to sustainability
Embrace diversity and inclusion
Key Requirements
Demonstrated success in a technical, client facing role
Good working knowledge of LSEG products and systems