Job Summary

• The Chief Customer Transformation Advisor (CCTA) – Retail is a client-facing Strategic Advisory role to Executive leaders at our most valued retail accounts, offering a platform to influence the AI technology innovation cycle and shape the future of Retail businesses in ANZ.
• As the CCTA, you’ll serve as a trusted advisor to Customer CIO/CTO/EA functions and their teams, and be technically credible to their engineering leads, translating complex business challenges into a clear value-led roadmap by leveraging the Agentforce 36O platform.
• Salesforce provides world-leading benefits including Health, Life, Trauma and Income Insurance, Monthly Wellness Allowance, Flexible Time off & leave policies, and Parental benefits.

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Skills & Requirements

Key Requirements

• 10+ years senior leadership, strategy, or Enterprise Architecture experience in Retail
• Experience in Customer Experience & Digital Transformation
• Experience with SaaS & PaaS Enterprise Applications
• Demonstrated Executive level relationship building
• Understanding of AI transformative potential
• Ability to translate complex technology concepts

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