Customer Service Representatives - Start Date 15th June 2026

Capita (digital)

Liverpool, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Onsite
Proven call centre experience with high volume inbound calls
Excellent telephone manner with empathy and rapport building
Strong attention to detail and ability to prioritise workload
Capita Pension Solutions is seeking Customer Service Representatives to join their team in Liverpool, starting on June 15, 2026. Ideal candidates will have call center experience and a passion for customer service, providing support for pension inquiries

Job Summary

  • This role involves taking a high volume of inbound calls from pension members and their beneficiaries regarding their pension queries.
  • The position offers comprehensive training to ensure staff are fully equipped to handle every call efficiently within agreed service levels.
  • Employees receive a starting salary of £25,155 per annum along with 23 days' holiday rising to 27 and company matched pension.

Matching Summary

Match Score: 80

Capita Pension Solutions is seeking Customer Service Representatives to join their team in Liverpool, starting on June 15, 2026. Ideal candidates will have call center experience and a passion for customer service, providing support for pension inquiries.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23-27 days holiday, company matched pension, life assurance, 15 weeks paid maternity/adoption leave

Skills & Requirements

Must-have

  • Proven call centre experience with high volume inbound calls
  • Excellent telephone manner with empathy and rapport building
  • Strong attention to detail and ability to prioritise workload
  • Ability to resolve queries quickly and efficiently
  • Genuine passion for customer service

Nice-to-have

  • Knowledge and experience of pensions
  • Experience using AWS Amazon Connect
  • Call centre experience in a fast-paced environment

Key Requirements

  • Must have lived in the UK for past five consecutive years
  • Enhanced security clearance required
  • Valid proof of right to work checks

Work Rights

Must have lived in the UK for past five consecutive years

Tailored Resume

Cover Letter