IT Support Engineer I, Operations Technology Solutions (OTS)

Amazon

Brisbane, QLD, Australia
Remote
First level technical support
Troubleshooting it equipment
Managing multiple customer requests
This role provides first-level technical support for Operations within a Fulfillment Center environment

Job Summary

  • This role provides first-level technical support for Operations within a Fulfillment Center environment.
  • The team encourages mentorship, career growth, and learning resources to develop technical skills at your own pace.
  • Flexibility is required as the site operates seven days a week covering both day and night shifts.

Matching Summary

This role provides first-level technical support for Operations within a Fulfillment Center environment.

Skills & Requirements

Must-have

  • First level technical support
  • Troubleshooting IT equipment
  • Managing multiple customer requests
  • RMA and repair process
  • Flexible work schedule across 7 days

Nice-to-have

  • Mentorship and career growth
  • Learning new technologies
  • Team collaboration skills
  • Industry-recognized qualifications

Key Requirements

  • Experience with PC and wireless handheld devices
  • Knowledge of thin clients and printers
  • Ability to manage RMA processes

Work Rights

Not specified

Tailored Resume

Cover Letter