Top Customer Solutions Engineer, Storage, Google Cloud (english, Mandarin) - Singapore

GOOGLE ASIA PACIFIC PTE. LTD.

Pasir Panjang, Singapore
Sgd 8,500 - 17,000 / monthly pm
On-site
Troubleshooting technical issues
Coding in java, c, c++, python, or go
Customer-centric support
Google Asia Pacific is seeking a Top Customer Solutions Engineer for its Google Cloud division in Singapore. The role involves providing high-touch support to customers, troubleshooting technical issues, and improving product performance, with a focus on customer-centric solutions

Job Summary

  • Google Cloud accelerates every organization’s ability to digitally transform its business and industry by delivering enterprise-grade solutions leveraging cutting-edge technology.
  • The High Touch Support team focuses on solutions and customer-centric support to avoid issues, build trust, and enable customer growth and success on Google Cloud Platform.
  • This role involves working closely with customers to resolve production issues, acting as a consultant for internal teams, and participating in on-call rotations with up to 15% travel.

Matching Summary

Match Score: 85

Google Asia Pacific is seeking a Top Customer Solutions Engineer for its Google Cloud division in Singapore. The role involves providing high-touch support to customers, troubleshooting technical issues, and improving product performance, with a focus on customer-centric solutions.

Salary

SGD 8,500 - 17,000 / Monthly

Skills & Requirements

Must-have

  • troubleshooting technical issues
  • coding in Java, C, C++, Python, or Go
  • customer-centric support
  • participate in on-call rotation
  • bilingual in English and Mandarin
  • networking and system administration

Nice-to-have

  • experience with SQL/NoSQL databases
  • cloud networking solutions knowledge
  • experience with Linux/Unix systems
  • developer tools development
  • crisis response and escalation management
  • public cloud services experience

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3 years troubleshooting or software development experience
  • ability to participate in non-standard working hours
  • fluency in English and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter