Service Manager

Trek Bicycle

Beaverton, OR, US
Base: hourly rate $20.00 - $28.00; bonus/equity: n...
Service center workflow management
Staffing and team leadership
Customer communication and hospitality
Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth

Job Summary

  • Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.
  • As Service Manager, you will lead your store’s Service Center operations, ensuring excellent customer experiences and managing workflow, staffing, and KPIs.
  • The company offers competitive health care, 401(k) with match, employee stock ownership plans, tuition reimbursement, paid maternity leave, and employee discounts.

Matching Summary

Trek is an awesome place to work, with amazing benefits for all employees and a culture that encourages learning and growth.

Salary

Base: Hourly Rate $20.00 - $28.00; Bonus/Equity: Not specified; Benefits: Competitive health care, 401(k) with match, ESOP, tuition reimbursement, paid maternity leave

Skills & Requirements

Must-have

  • Service Center workflow management
  • Staffing and team leadership
  • Customer communication and hospitality
  • Service order management
  • Service cost control

Nice-to-have

  • Proactive industry knowledge
  • Employee development skills
  • Positive and motivated attitude
  • Effective planning and anticipation

Key Requirements

  • 3+ years bicycle service center experience
  • Ability to write over 50% of work orders
  • Willingness to attend Trek Service classes
  • Commitment to customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter