Fr - Réceptionniste (h/f)

Accor / Hôtel Carlton Lyon - MGallery

Lyon, France
Not specified; benefits: icn meal allowance; 50% t...
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Guest check-in and check-out procedures
Opera property management system knowledge
Professional english language skills
** Accor is seeking a Receptionist for the Hôtel Carlton Lyon, part of the MGallery collection, who will be responsible for ensuring exceptional customer service and satisfaction from check-in to check-out. The ideal candidate should have hospitality experience, strong communication skills, and a customer-centric attitude. **

Job Summary

  • The role involves welcoming clients from arrival to departure while ensuring a high-quality service experience.
  • Employees are expected to contribute to customer satisfaction by personalizing interactions and optimizing hotel sales.
  • Benefits include a monthly meal allowance, 50% public transport coverage, a 13th-month salary, and health insurance.

Matching Summary

Match Score: 75

** Accor is seeking a Receptionist for the Hôtel Carlton Lyon, part of the MGallery collection, who will be responsible for ensuring exceptional customer service and satisfaction from check-in to check-out. The ideal candidate should have hospitality experience, strong communication skills, and a customer-centric attitude. **

Salary

Not specified; Benefits: ICN meal allowance; 50% transport reimbursement; 13th month salary; Health insurance; Pension plan

Skills & Requirements

Must-have

  • Guest check-in and check-out procedures
  • Opera property management system knowledge
  • Professional English language skills
  • High-end hotel experience required
  • Cash handling and billing procedures

Nice-to-have

  • Strong interpersonal and listening skills
  • Commercial mindset for upselling services
  • Teamwork and autonomy
  • Ethical behavior and responsibility
  • Anticipation of client needs

Key Requirements

  • Bac to BTS Hospitality or equivalent motivation
  • Experience in high-end hospitality sector
  • Proficiency with Office Pack and Opera software

Work Rights

Not specified

Tailored Resume

Cover Letter