Base: £26,900 to £35,000; bonus/equity: annual per...
Patient registration and account management
Appointment and test coordination
Liaise with insurance companies
Responsible for all administrative and patient experience activities within our Mews Outpatient clinics, acting as a link between Hospital, Patients, Consultant, or other users
Job Summary
Responsible for all administrative and patient experience activities within our Mews Outpatient clinics, acting as a link between Hospital, Patients, Consultant, or other users.
Key responsibilities include patient registration, preparing outpatient accounts, receipting payments, booking appointments and tests, and liaising with insurance companies.
Bupa offers a comprehensive benefits package including holiday, health insurance, pension, life insurance, and a global wellbeing programme.
Matching Summary
Responsible for all administrative and patient experience activities within our Mews Outpatient clinics, acting as a link between Hospital, Patients, Consultant, or other users.
Salary
Base: £26,900 to £35,000; Bonus/Equity: Annual performance-based bonus; Benefits: Equivalent to 25 days holiday, Bupa health insurance, enhanced pension, life insurance, season ticket loan, cycle2work, online discounts
Skills & Requirements
Must-have
Patient registration and account management
Appointment and test coordination
Liaise with insurance companies
Respond to enquiries and complaints
Meet and greet patients and visitors
Nice-to-have
Bupa's values: Brave, Caring, Responsible
Global wellbeing programme Viva
Champion diversity and inclusion
Key Requirements
Direct facing Patient/Client interaction
Proven experience of delivering customer services
Management of a team in a customer service environment