Dacs Junior Product Adoption Consultant

Caterpillar of Australia

Onsite (5 days a week)
Ecommerce expertise in pcc and cat central
Driving active online customer adoption
Monitoring aoc and ecommerce stu metrics
Caterpillar of Australia is seeking a Junior Product Adoption Consultant to support eCommerce initiatives. This role involves driving online adoption, enhancing customer enablement, and collaborating with various stakeholders to optimize the digital customer journey

Job Summary

  • The role supports go-to-market initiatives as a subject matter expert in eCommerce to drive online adoption and increase Active Online Customers.
  • Candidates will provide hands-on training on account activation, self-service ordering, and digital aftersales to customers and dealers.
  • This is a fixed-term contract position until December 2027 requiring onsite work five days a week with up to 40% travel within the EAME region.

Matching Summary

Match Score: 75

Caterpillar of Australia is seeking a Junior Product Adoption Consultant to support eCommerce initiatives. This role involves driving online adoption, enhancing customer enablement, and collaborating with various stakeholders to optimize the digital customer journey.

Skills & Requirements

Must-have

  • eCommerce expertise in PCC and CAT Central
  • driving Active Online Customer adoption
  • monitoring AOC and eCommerce STU metrics
  • dealer compliance with Global Dealer Standards
  • voice of customer and dealer feedback gathering

Nice-to-have

  • value selling mindset and relationship management
  • critical thinking and decision making skills
  • effective communication across diverse audiences
  • customer focus and exceptional service delivery

Key Requirements

  • Valid Swiss work permit or Swiss/EU-25/EFTA citizenship required
  • No relocation support or visa sponsorship available
  • Fixed-term contract until December 2027
  • Must be willing to travel up to 40% in EAME

Work Rights

Must have valid Swiss work permit or Swiss/EU-25/EFTA citizenship

Tailored Resume

Cover Letter