Oversee all community management requirements across social media platforms, responding to enquiries within agreed timeframes and ensuring cross-functional engagement to resolve issues
Job Summary
Oversee all community management requirements across social media platforms, responding to enquiries within agreed timeframes and ensuring cross-functional engagement to resolve issues.
Monitor and respond to comments, messages, and mentions across all social platforms within agreed SLAs, providing accurate, helpful, and empathetic responses that reflect brand tone and guidelines.
Work closely with Social Media Content Creators to align community engagement with campaigns and organic posts, sharing insights to inform future content and liaising with influencers for community-driven initiatives.
Matching Summary
Oversee all community management requirements across social media platforms, responding to enquiries within agreed timeframes and ensuring cross-functional engagement to resolve issues.