Analista De Atendimento I | Crédito - Temporário (03 Meses)

Arco

Remote, Brazil
Not specified; benefits: auxílio alimentação/refei...
Fully remote
Experience with customer service cx cs
Familiarity with sla csat tme metrics
Clear and objective communication skills
Arco is seeking a temporary Customer Service Analyst focused on financial inquiries, providing support to families and students from partner schools. The role emphasizes empathy and clarity in communication while managing contracts and customer relationships

Job Summary

  • The role serves as the primary contact point for families and students regarding financial inquiries and credit contracts.
  • Candidates are expected to maintain high performance while adhering to agreed-upon SLAs and ensuring operational scalability.
  • The company offers extensive benefits including extended parental leave, health insurance, and educational incentives.

Matching Summary

Match Score: 85

Arco is seeking a temporary Customer Service Analyst focused on financial inquiries, providing support to families and students from partner schools. The role emphasizes empathy and clarity in communication while managing contracts and customer relationships.

Salary

Not specified; Benefits: Auxílio alimentação/refeição; Plano de saúde/odontológico; Vale transporte; Licença estendida; Auxílio creche; Wellhub/Zenklub; Incentivo educação; Passagens aéreas; Pet plano; Materiais didáticos; Parcerias MBA/Pós

Skills & Requirements

Must-have

  • Experience with customer service CX CS
  • Familiarity with SLA CSAT TME metrics
  • Clear and objective communication skills

Nice-to-have

  • Empathy and care in client interactions
  • Proactive problem anticipation
  • Process improvement mindset

Key Requirements

  • Experience with credit processes or contract formalization desirable
  • Proficiency in Microsoft Office required

Work Rights

Not specified

Tailored Resume

Cover Letter