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Experian is seeking a Backoffice Leader in São Carlos, Brazil, to oversee a team, ensuring productivity, quality, and adherence to company standards. The role involves performance monitoring, feedback, and reporting on team operations, requiring strong leadership and communication skills.
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Job Summary
Liderar a equipe de agentes bko I Acompanhar e monitorar a produção, qualidade e experian way do time, para garantir entregas dentro das metas definidas.
Participar de reuniões e atuar na comunicação (e apoio quando necessário) referente a processos de RH, regras de conduta e campanhas da empresa.
Com o propósito de criar um futuro melhor, ampliando oportunidades para pessoas e empresas, no Brasil somos mais de 4 mil pessoas que atuam em diversos times e especialidades.
Matching Summary
Match Score: 75
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Experian is seeking a Backoffice Leader in São Carlos, Brazil, to oversee a team, ensuring productivity, quality, and adherence to company standards. The role involves performance monitoring, feedback, and reporting on team operations, requiring strong leadership and communication skills.
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Skills & Requirements
Must-have
Monitor team production and quality
Conduct team audits and provide feedback
Manage team schedule and attendance
Propose process improvements for antifraude
Nice-to-have
Support HR processes and company campaigns
Develop motivational actions and improvement plans
Contribute to a positive and inclusive work culture