Principal Merchant Success Manager

Shipbobinc

North Aurora, IL, United States
On-site (50% or more)
Manage strategic merchant partnerships
Build success frameworks
Oversee cross-functional initiatives
ShipBob is seeking a Principal Merchant Success Manager to oversee and enhance strategic partnerships with key merchants at their North Aurora, IL Innovation Center. The role blends account management and operational leadership, requiring on-site collaboration to drive merchant success

Job Summary

  • This role plays a critical role in managing and scaling ShipBob’s most strategic merchant partnerships, blending on-site fulfillment expertise with executive-level relationship management.
  • You will act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
  • Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and deliver expansion outcomes across domestic and international growth.

Matching Summary

Match Score: 85

ShipBob is seeking a Principal Merchant Success Manager to oversee and enhance strategic partnerships with key merchants at their North Aurora, IL Innovation Center. The role blends account management and operational leadership, requiring on-site collaboration to drive merchant success.

Skills & Requirements

Must-have

  • Manage strategic merchant partnerships
  • Build success frameworks
  • Oversee cross-functional initiatives
  • Serve as trusted advisor
  • On-site fulfillment expertise

Nice-to-have

  • Ownership mindset
  • Continuous learning and innovation
  • High-performance culture
  • Clear purpose and mission

Key Requirements

  • Requires working onsite at Innovation Center in North Aurora, IL at least 50% of the time

Work Rights

Not specified

Tailored Resume

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